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Privacy Policy

Effective Date: 27/02/2026

 

 

At LoadFast Waste Disposal, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our waste clearance services.

 

 

1. Information We Collect

To provide our waste management and clearance services, we may collect and process the following data about you:

  • Identity Data: First name and last name.

  • Contact Data: Billing address, collection address, email address, and telephone numbers.

  • Financial Data: Payment card details or bank account information (processed securely via our payment gateways; we do not store full card details ourselves).

  • Transaction Data: Details about payments to and from you, and other details of services you have purchased from us.

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system used to access our website.

 

 

2. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To Fulfil a Contract: To register you as a new customer, process and deliver your waste clearance order, and manage payments.

  • To Comply with Legal Obligations: To maintain mandatory records required by the Environment Agency and local councils regarding the legal transfer and disposal of waste.

  • For Customer Service: To manage our relationship with you, including notifying you about changes to our terms or privacy policy, or responding to your enquiries.

  • For Business Operations: To administer and protect our business and website (including troubleshooting, data analysis, and system maintenance).

 

 

3. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with trusted external parties only when necessary, including:

  • Authorised Partners: IT and system administration service providers, or payment processing platforms.

  • Regulatory Bodies: The Environment Agency, local authorities (such as Hastings and Rother Councils), or HM Revenue & Customs, who require reporting of processing activities in certain circumstances.

 

 

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees and partners who have a strict business need to know.

 

 

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, by law, we are required to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for tax and environmental compliance purposes for a set number of years after they cease being customers.

 

 

6. Your Legal Rights

Under the UK General Data Protection Regulation (UK GDPR), you have rights relating to your personal data, including the right to:

  • Request access to your personal data.

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request the restriction of processing of your personal data.

If you wish to exercise any of these rights, please contact us using the details below.

 

 

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

 

 

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

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